A design challenge were we were asked to evaluate the usability of an existing digital
product by conducting a heuristic evaluation.
The chosen digital product was the PS App, specifically on Android.
The PlayStation App is a software application for iOS and Android devices developed by PlayStation Mobile Inc.
The app lets you chat with your PlayStation friends, buy games from the PS store and much more.
Following the 10 heuristics of design by Nielsen Norman Group, we found that the PlayStation app violated several of these. Most of the violations were cosmetic but we have highlighted a few of major components we wanted to tackle.
We looked at some of the reviews on the Play Store and found some of the users' pain points.
One particular user mentioned that the app design could be improved, especially the curved navigation bar.
The reviews proved that our heuristic evaluation was valid and thus we began working on the changes.
Below are the changes that we implemented in our PlayStation App re-design:
We color-coded the changes to be done based on the usability severity rating and arranged each of the heuristic violations in terms of the effort to fix them vs the impact on usability to the design.
Flexibility and efficiency of use
Just like we highlighted the negatives in the app, we also acknowledge that there are some incredible positives as well:
While the PS app is very useful and has some great features, it had room for improvement which proves that consistent research helps improve the product.
The heuristic evaluation proved to be valuable when we tried to diagnose the app and discover opportunities for enhancement.
Some of the features that might be added in the future: